Frequently Asked Questions
Find answers to common questions about our footwear and services
How do I find the right size in KEEN shoes?
Most KEEN footwear runs true to size, though some performance models may have a snug fit. We recommend checking the specific 'Fit Tip' on each product page.
Are KEEN shoes waterproof?
Styles featuring our KEEN.DRY proprietary waterproof, breathable membrane are fully waterproof. Check the product specifications for the KEEN.DRY badge.
How should I clean my KEEN sandals?
Most of our water sandals are machine washable. Use a gentle cycle, cold water, and a mild detergent, then allow them to air dry away from direct heat.
Do you offer a warranty on your footwear?
Yes, we offer a one-year limited warranty against manufacturing and material defects from the date of purchase through an authorized KEEN reseller.
Can I replace the insoles in my KEEN shoes?
Many of our models feature removable footbeds that can be replaced with KEEN utility insoles or custom orthotics for personalized comfort.
What is the KEEN.PROTECT toe bumper?
It is our patented wrap-around outsole design that provides ultimate protection against stubs and impact in rugged environments.